What is Ecommerce Order Processing Services ?
The
explosion of the Web in the late 90s sparked a major evolution in the core
operation of companies or businesses all over the world. At the beginning, the
effect seemed minor, as the Web was made up of very simple sites that were
time-consuming to create and offered limited functionalities. But the eventual
success of some ecommerce companies such as eBay and Amazon demonstrated that
buying and selling online was not only possible but revolutionary.
The ecommerce order processing services are the part of ecommerce outourcing services that include receiving, filling
and gathering orders for execution. The order processing is a method by which
the orders are processed by an ecommerce company. The ecommerce order
processing system starts immediately after the customers place their orders.
Once the ecommerce company has charged the order, the ecommerce company begins
the fulfillment process, which includes picking the product from their
warehouse, preparing it for shipping, packing, and dispatching.
Ecommerce Order Processing Services
Order Management- An effective order management is key
to staying competitive and gaining critical core competency in today’s business
world. Order management is all about to keep track of the placed order and
manage data around consumers’ past order history, their payments, etc.
Shipping Management- Error-free shipping management is
vital for the cash flow of an ecommerce company. Shipping management eases the
complete shipping procedure for both national & international operations.
Payment Processing- Payment processing is a crucial part
of ecommerce order processing. If I classify ecommerce transactions, there are
three primary ways in which people gather to engage in e-commerce within in an
electronic marketplace. The ways are:
B2C Ecommerce- Exchanges of goods and services that are transacted via Web and involve sales by businesses to individual consumers.
B2B Ecommerce- Online purchases and sales that involve business firms on both sides of the transactions.
C2C Ecommerce- The sale of a product or service by one individual to another individual.
Order Tracking & Reporting- Order Tracking & Reporting enable
an ecommerce company to assist its customers with genuine shipping
details.
Return Order Management- At times products are incorrectly
shipped or a customer incorrectly orders products. Poor handling of returns can
cause dissatisfaction for a supplier and a buyer. Additionally, costs
associated with returned products can lower down the profit margins. Therefore,
an ecommerce company must have a top-quality return order management system.
Inventory Management- Inventory management is the process
that organizes the availability of products to customers. It coordinates the
purchasing, manufacturing and distribution functions to meet marketing needs.
Customer Management- The customer management strategy is
vital for every ecommerce company. It is no longer something that only
leading-edge ecommerce companies use to gain competitive advantage. By
strategic customer relationship management, ecommerce companies can focus on
the development of a customer-centric business culture.
Why Should An Ecommerce Company Outsource
Order Processing functions?
Initially,
outsourcing largely impacted computer programming, as well as back-office
functions such as data processing and call centers. However, the present
scenario is much more wide-sweeping since services like ecommerce support,
website development, graphic designing, etc are also being outsourced overseas.
The demand
for ecommerce order processing outsourcing services is increasing rapidly as a
result of electronic commerce growth, the globalization of business, and rising
demand by ecommerce companies for outsourced order processing services. These
days, many ecommerce companies are facing obstacles in the form of operational
& investment limitations, discriminatory access to important facilities.
These obstacles can be addressed through a skilled and well-skilled ecommerce
order processing outsourcing service provider.
SSR TECHVISION
is a leading ecommerce order processing outsourcing service provider. Its
headquarter is situated in the United States (USA), and it also has the office
in India. They provides customized order processing services that provide ecommerce companies a competitive edge and
better pricing flexibility.
Conclusion
Order
processing services play a crucial role to attract and retain customers. In
this day and age, online shopping has become a trend and ecommerce companies
have brought a boom in the market. All of this happened because of the Internet.
The Internet has revolutionized the communication system and reached all
corners of the world. It has removed geographic barriers and reconfigured human
communities.